Details of the credit representative you are dealing with are set out below
This is the Credit Guide of:
Commercial Finance Corporation Pty Ltd – ABN 21 059 622 356
Australian Credit License – ACL 394741
This document provides information about the services we and our Credit Representative/s provide. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act).
We do so by using the experienced services of the Credit Representative/s named in this Credit Guide (our Credit Representative).
What Credit Services we offer
We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, our Credit Representative/s can help you obtain an approval. We offer a broad range of loan products including:
- Residential, Investment and Commercial Loans
- Personal Loans
- Line of Credit, Credit Cards and Credit Facilities
- Equipment Finance
- Motor Vehicle finance
Commercial Finance corporation Pty Ltd
Australia Credit License ACL 394741
Address – 128 Heritage Way Glen Alpine NSW 2560
Tel – M 0418221487
Finance and System Technologies (FAST)
ACN 092 660 912
What is Credit Assistance?
We give you credit assistance when:
- We assist you to apply for a particular loan or lease;
- We suggest you apply for a particular loan or lease (or suggest you apply for an increase to an existing loan); or
- We suggest you remain in your current loan or lease.
- Verify your identity or protect against fraud; or
- Let you know about products or services that might be suitable for your financial needs.
OUR OBLIGATION WHEN ASSISTING YOU TO OBTAIN CREDIT
Under the National Credit Act we are obliged to make a preliminary assessment to ensure that any loan or principal increase t o a loan we assist you in applying for and any lease you apply for is not unsuitable for you.
To decide this, our Credit Representative/s will need to ask you some questions in order to assess that the loan or lease is not unsuitable.
THE ASSESSMENT WE NEED TO DO PRIOR TO OFFERING CREDIT ASSISTANCE
Before we provide credit assistance to you, we assess whether the particular loan or lease is suitable for you. To do this,we need to make reasonable inquiries and verify that:
- The loan or lease or increase will meet your requirements and objectives; and
- Make reasonable enquiries about your financial situation;
- Take reasonable steps to verify the financial situation.
We won’t be able to give you credit assistance if our assessment shows that:
You won’t be able to meet the proposed repayments without substantial hardship;or
The loan or lease won’t meet your requirements or objectives.
GETTING A COPY OF THE CREDIT ASSISTANCE
If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy:
- within 7 business days after the day we receive your request – provided you make the request within 2 years of the date of our credit assistance quote; or
- Otherwise, within 21 business days after the day we receive your request.
Subject to meeting credit criteria, we are able to assist you to obtain loans and leases for you from a broad range of lenders and lessors through our broker group.
The following are the lenders or lessors with whom we generally conduct the most business:
- Fast Lend
- NAB Broker
- Macquarie Leasing
- Pepper leasing
- Pepper Mortgages
FEES PAYABLE IN RELATION TO ACTING AS A CREDIT REPRESENTATIVE
We may receive remuneration from our employer, our licensee and/or broker group and do not charge you any fees or charges in relation to acting as a credit representative.
FEES WE CHARGE
Normally we do not charge a fee for providing Credit assistance;however under special circumstances we may from time to time charge a fee for providing credit assistance. More detail about those fees will be set out in a quote we will give to you before we provide you with credit assistance.
COMMISSION WE RECEIVE FROM OUR BROKER GROUP
Our licensee has appointed our broker group as its agent to receive commissions from lenders and lessors and to pay us commission in relation to loan contracts or leases for which we act as a credit representative and provide credit assistance. The total amount of commission we may receive in relation to your loan or lease may vary depending on the lender or lessor, the term, the features, the amount of the loan or lease you ultimately choose and the amount and timing of the repayments that you make. These may consist of an upfront and trail commission or both; these will be disclosed in our credit proposal disclosure document.
VOLUME BONUS ARRANGEMENTS
Our broker group has volume bonus arrangements in place with the Commonwealth Bank of Australia, the Westpac Banking Corporation and the Australia and New Zealand Bank Group Limited. From time to time we or our broker group may receive a benefit, directly by way of cash bonus or additional commissions or indirectly by way of training, professional development days or sponsorship,if we or our broker group write a particular volume of loans offered by those lenders.
COMMISSIONS PAYABLE BY US
If a third party has introduced you to us or referred you to us, we may pay them a commission or a fee.
We obtain referrals from a range of sources, including real estate agents, accountants, financial planners or other people.
Further information about referral commissions, including our reasonable estimate of the amount of any commission payable and how it is calculated is available from us on request and will be included in the credit proposal disclosure we will supply to you when we provide you with our credit assistance.
You may have to pay other fees and charges (such as an application fees, valuation fees and other fees) to the lender, lessor or other parties. You should review the disclosure documents and your loan contract or lease for further details of any such fees and charges.
DISPUTES OR COMPLAINTS
WHAT TO DO IF YOU HAVE A DISPUTE OR COMPLAINT?
We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavor to deal with your complaint promptly, thoroughly and fairly.
HOWTO MAKE A COMPLAINT AND THE COMPLAINTS PROCESS?
If we have a complaint, we request you follow these steps: Pleascontract
Stephen Williams – 0418 221 487
or Tel 02 46 25 9555
Please let us know any concerns you may have promptly because a conversation on the telephone means that Commercial Finance Corp can learn how to serve you better and continually improve our customer service. Often complaints are misunderstandings that can be resolved during a telephone conversation or two with our complaints contact person, Stephen Williams
Send the complaints contact person a letter to our postal address
Attention Steve Williams C/o – 128 Heritage WayGlen Alpine NSW 2560
If you have chosen to e-mail, write to us with a complaint, you will receive an acknowledgement so you will know that we have received your complaint.
If you are not satisfied with the result of your complaint you may wish to contact the Credit Ombudsman Service Limited. Unless there are exceptional circumstances, we will in all instances respond to your complaint within 45 days of receipt of the initial complaint.
If we are unable to resolve the complaint within 45 days we will:-
- inform you of the reasons for the delay;
- specify a date when a decision can be reasonably expected; and
- notify you of your right to contact the Credit Ombudsman and Services Limited.
Our EDRS provider is: Credit & Investment Ombudsman (CIO)and may be contacted at
Mail P.O. Box A252 South Sydney NSW 1235
Phone 1800 138 422
Fax 02 9273 8440
All complaints will be processed at no charge to you. Our COI Membership Number is M0002511
THIRD PARTY PRODUCTS OR SERVICES
If your complaint relates to a product or service acquired through a third party (for example, a lender) we may ask you to contract the relevant third party. They will deal with your complaint under their complaints resolution process.
If you are not satisfied with the resolution of your complaint by the third party under their complaints resolution process, you are entitled to have your dispute considered by their External Dispute Resolution Scheme. Please contact the third party for further details.
STILL NOT SATISFIED?
If you do not think we have resolved your complaint to your satisfaction, you may take the matter
– free of charge – to the relevant External Disputes Resolution Scheme (provided it is within the scheme’s terms of reference) as detailed below. You may also refer the matter to the relevant External Disputes Resolution Scheme at any time, but if our internal process is still in progress, they may request that our internal processes be complete before considering the matter further.
UPDATING THIS CREDIT GUIDE
All details are current as the date of this Credit Guide We will update the Credit Guide from time to time to make it current or if there are any changes adverse to borrowers.
For more information contact us at: Commercial Finance Corporation Pty Ltd
128 Heritage Way
Glen Alpine NSW 2560
Phone 02 46259555
Copyright 2018 Commercial Finance Corporation Pty Ltd . All rights reserved.
Commercial Finance Corporation Pty Ltd ABN 21 059 622 356
Australian Credit Licence 394741